Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

Do you offer international shipping?

For now, no.

How can I track my order?

Once your order has been shipped, you will receive an email containing tracking info.

Are your luxury bags authentic?

Yes! We use Entrupy to certify each bag.

Can I request additional product information or photos?

Feel free to contact us (MW@characircle.com) and we can provide more photos/videos.

What is your return policy?

All sales are final. We do not accept returns or offer refunds after purchases.

Do you offer installment payment options or financing?

Currently no but we are looking into it.